Frequently Asked Questions

What does it cost to get the watch delivered?
Free shipping in whole EU

 

How long does it take to get my watch delivered?
Up to tree business days, but we strive to deliver faster than that.

 

Can I have my watch delivered elsewhere than in Denmark?
Yes, but only in countries that are members of the EU.
What is the guarantee on the watch?
It carries a two-year guarantee.

 

What do I do if my watch has a defect?
Contact Ebert Denmark and describe any faults / defects eventually with pictures.

 

What is not covered under the guarantee?
Ordinary wear and negligible behavior with the product are not covered.
When will the money be deducted?
– The money is withdrawn when the item is delivered, but is reserved upon dispatch.

 

What payment options are there?
– You can pay with Visa, Visa Electron, MasterCard and Maestro. What if I have changes to my order after I have ordered and paid? – Contact Ebert Denmark within two days of ordering for change of order.

Is the watch waterproof?
– The watch is waterproof down to 5 ATM (50 meters depth).

Does the watch fit all wrists?
– The watch is unisex and can be adapted to all wrists.

What do I do if I lose a screw for the case?
– Included are four extra screws for the case, which are found in the envelope in the box you received your watch in.

If I regret my purchase, can I get the money back?
Yes, however, the watch must be returned in unused condition within 14 days of receipt.

 

Should I pay to send the watch back?
Upon return within 14 days, the return is paid using the included return label.